Refund policy

Effective date : 6 June 2025

1. Scope
   This policy applies to purchases made directly from hurrypottery.com and our official marketplace listings.

2. Made-to-Order & Custom Pieces
   Each piece is handcrafted with care, making it unique. We do not accept returns or exchanges for change-of-mind.

3. Items Damaged or Defective in Transit

   • Report window: Email diana@hurrypottery.com within 48 hours of the delivery timestamp and attach clear photos of

     1. the damaged item, 2) the outer box, and 3) the shipping label.

   • Return window: If we ask you to send the item back, you have 30 days from delivery to place it with the carrier.

   • Our cost: We pay for the return label or offer a return-less refund where feasible.

   • Resolution options:

     • Free like-for-like replacement (subject to production lead-time), or

     • Full refund to the original payment method.

4. Refund Processing Timeframe
   We initiate approved refunds within 2 business days of confirming eligibility; your bank or card issuer may take an additional 3–5 business days to post the credit.

5. Statutory Rights
   Nothing in this policy limits the consumer protections that apply in your country.

   • EU/EEA buyers: Under the Consumer Rights Directive you normally have 14 days to cancel an online purchase, but custom-made items are exempt from this right.

   • Faulty goods remain eligible for repair, replacement, or refund within the legal guarantee period.

6. How to Reach Me

   • Email: diana@hurrypottery.com

   • Return address (for authorised returns only):
     Hurry Pottery
     Str. Zamora 46